FAQs

1. What sizes do you offer?

We offer a wide range of sizes to cater to different body types. You can find detailed sizing information on each product page, including size charts to help you choose the perfect fit.

2. How do I know what size to order?

To ensure the best fit, please refer to our size charts available on each product page. We also recommend measuring yourself and comparing your measurements to the chart. If you’re between sizes, we suggest choosing the larger size for a more comfortable fit.

3. What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your item, you can return or exchange it within [insert number] days of receipt. Please ensure that the item is unworn, unwashed, and in its original packaging. For more details, visit our Returns & Exchanges page.

4. How long will it take to receive my order?

Shipping times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed within [insert number] business days, and delivery takes between [insert range] business days. You’ll receive a tracking number once your order has shipped.

5. Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping rates and delivery times vary based on the destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

6. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also log into your account on our website and check the status of your order.

7. What payment methods do you accept?

We accept various payment methods, including major credit and debit cards, PayPal, and other secure payment options. You can choose your preferred payment method at checkout.

8. Can I cancel or change my order after placing it?

If you need to cancel or make changes to your order, please contact our customer service team as soon as possible. Once your order has been processed and shipped, we may not be able to make any changes.

9. What should I do if I receive a damaged or defective item?

We’re sorry to hear that you received a damaged or defective item. Please contact our customer service team within 30days of receiving your order, and we will arrange for a replacement or refund.

10. How do I care for my clothing and shoes?

Care instructions vary depending on the material and style of the item. You can find care instructions on the product’s label and in the product description on our website. Following these instructions will help ensure the longevity of your purchase.

11. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased on our website. They make the perfect gift for any fashion lover! You can choose the value of the gift card, and it will be delivered via email.

12. How can I contact customer service?

You can reach our customer service team via email at support@orrapure.com, through our contact form on the website, Our team is available to assist you with any questions or concerns.